Terms & Conditions in short
- CUSTOMER SERVICE
- Delivery times and postage
- Refunds and Exchanges
Delivery times and Postage
SASHALOUISE clothes are handmade to order although we have a small stock of popular items. Our delivery time is 28 days but we always endeavour to ship within 3-4 days. Please feel free to email firstname.lastname@example.org. For specific orders we can rush an order.
Our standard delivery is first class post for packages under 3kg and Royal Mail Standard Parcel service for heavier items. First class post to the UK usually arrives the next day but please allow 5 days for all items. We use courier services for the rest of the world. All packages need to be signed for.
We take your privacy very seriously and are committed to providing a shopping experience that respects your privacy.
When you make a purchase we need to collect certain information to fulfil your order. We do not sell, rent or disseminate this information to any third parties for marketing or any other purposes.
You can be confident that we will not disclose your details to anybody unless required by law to do so or unless you explicitly give us the authority to do so.
Our web site links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites.
We only send emails to addresses that have been supplied directly to us by customers and we always remove addresses from our address book when requested to do so by those customers. We only add customers to our mailing list who have given us permission to do so.
Payment can be made through our website with a credit card.
It is really important to us that you are delighted with your order. If for some reason you are not satisfied we are happy to refund or exchange our standard items if they are returned to us in the condition they left our offices within 4 days. Please return in the original packaging.
When returning goods to us please send by registered post and retain proof of posting.
Please email us for returns address.
When trying on leggings and swimwear for the first time, please keep underwear on.
We are unable to give a refund on special orders or customized goods (including special order colours) unless the fault lies with us.
All rights, including copyright, in this website are owned by or licensed to SashaLouise. You may not modify, distribute or re-post anything on this website for any purpose without our permission. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SashaLouise. To request permission to use contents please contact us.
SashaLouise reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, SashaLouise has the right to cancel the order and refund any amount paid in the best way. SashaLouise shall also notify the customer of equivalent replacement products if available.
All enquiries: Sasha@sashalouise.co.uk